User-Centered Analysis and Conceptual Design Training


( - Eastern)
User-Centered Analysis and Conceptual Design Logo

User-centered analysis is the basis for interface design that makes sense to the user. With a clear definition of user requirements, developers and designers can create more effective and usable software interface designs. In this course, you will learn the methods and concepts to analyze user-centered requirements—the foundation for designing user-centered interfaces, content, applications, and websites. This course is designed for usability practitioners, website/intranet developers, application developers, interface designers and project managers.

If you need customized content or another version of this course please contact us.

Live Online Schedule

  • Sep 19 - Sep 20 CLOSED
  • Oct 30 - Oct 31
  • Nov 18 - Nov 19
  • Dec 18 - Dec 19


User Experience Foundations


User-Centered Analysis and Conceptual Design

  • Introduction to User-Centered Design
    • The Benefits of UCD
    • Data is Critical
    • Team Participation
    • Knowing the Alternatives
  • Data Analysis in User-Centered Design
    • Overview of Analyzing User Data
    • Gathering User Data to Analyze
      • Quantitative vs Qualitative
      • Field Trip
      • Observing Users
      • Observation Techniques
      • Gathering the Information
    • Experience Mapping
      • Depicting User Interactions
      • Building an Experience Map
      • Creating a Successful Experience Map
    • Actionable Data
      • Identifying Pain Points
      • Setting Goals
      • Understanding Metrics
      • Rich User Data in an Actionable Format
  • Personas in User-Centered Design
    • What is a Persona?
    • Personas in User-Centered Design
    • Benefits of Personas
    • Creating Personas
      • Exploring Elastic vs. Concrete Users
      • Personas vs. Market Segmentation
      • Creating Assumption Personas
      • How Many Personas Do You Need?
    • Moving to Data-Driven Personas
      • Data-Driven Personas Are More Believable
      • Gathering Data for Personas
      • Maintaining a Persona Data File
      • Know Thy User
  • Creativity in User-Centered Design
    • Understanding Ideation
    • What Does Ideation Mean?
    • The Local Maximum Problem
    • The Benefits of Ideation Techniques
    • Ideation Techniques
      • Downsides of Brainstorming
      • Design Charrettes
      • Possible Futures
      • Three-Dimensional Design
      • Role Play
    • Creativity is Key
  • Scenarios and Storyboards in User-Centered Design
    • Working with Scenarios and Storyboards
    • What are Scenarios and Storyboards?
    • Benefits of Scenarios and Storyboards
    • Creating Scenarios
      • Prerequisites for Scenario Creation
      • Writing Scenarios
      • Tips for Good Scenarios
    • Storyboards to Visualize Scenarios
      • From Scenario to Storyboard
      • Storyboard Creation
      • Tips for Good Storyboards
  • Prototyping in User-Centered Design
    • Paper Prototyping
      • What is Paper Prototyping?
      • Benefits of Paper Prototyping
      • Where Does It Fit in the UCD Process?
    • Creating a Paper Prototype
      • Building the Prototype
      • Materials to Use
      • Tips to Paper Prototyping
    • User Testing a Paper Prototype
      • Users Respond in Different Ways to Paper Prototypes
      • Special Considerations When Testing Paper Prototypes
      • Tips for User Testing Paper Prototypes
  • Using User-Centered Design Artifacts to Create an Implementation Plan
    • Implementation Planning
    • User-Centered Planning
    • Where Implementation Planning Fits in the UCD Process
    • Story Mapping
      • Create a Story Map
      • Laying Out the Interface
      • Prioritizing Items on the Story Map
      • Setting Metrics for Story Map Items
  • Content Strategy
    • What is Content?
    • The Content Strategy Process
      • The Components of Content Strategy
      • A Holistic Approach to Content Strategy
      • Key Driving Questions
    • Users, Motivations and Goals
      • Content Strategy for People
      • Identify and Understand Stakeholders
      • Understanding Context
      • Develop Fact-Based Personas
      • Extend Personas with Empathy Maps
    • Analysis and Structure
      • Substance and Structure
      • The Quantitative Content Audio
      • The Qualitative Content Audio
      • Content Models
    • Create Once, Publish Everywhere
      • Scenarios and Activity Flows
      • Information Architecture and Wireframing
    • Guides, Templates and Workflows
      • Voice and Tone
      • Style Guides
      • Examples and Templates
      • Workflows
    • Creation and Management
      • Governance and Ownership
      • Who Creates the Content?
      • Budgeting and Advocacy
      • Measuring Success
    • Next Steps