Change Management Training

PDF

• Foundations of Change Management
  • What is Change Management?
  • Why Change?
  • Internal vs. External Forces of Change
  • Types of Organizational Change
  • The Influence of Digital Transformation
  • AI Change Management
  • Defining and Prioritizing Change Forces
• Stakeholder Engagement and Inclusion
  • Change Management = People Management
  • Understanding Stakeholders and Stakeholder Engagement
  • Inclusion and Equity in the Change Process
  • Creating a Stakeholder Analysis
  • Engaging and Managing Stakeholder Reactions
  • WIIFM and Stakeholder Conversations
  • Creating a Stakeholder Engagement Plan
  • Empathy Maps, Journey Maps, and Personas
  • Conducting a Change Impact Analysis
• The Human Side of Change
  • Schemata
  • Four Kinds of People
  • Understanding Resistance: The Psychology Behind Fear
  • Positive vs. Negative Resistance
  • 25 Most Common Types of Resistance to Change Factors
  • The Change Curve: Emotional Responses to Change
  • Common Cognitive Biases that Impact Change Decisions
  • Generational Differences in Adapting to Change
• Readiness and Measurements of Success
  • Assessing Change Readiness Across the Organization
  • Three Phases of Readiness
  • Four Point Scale
  • Readiness Survey Question Examples
  • Key Dimensions of Change Success
  • Common Measurement Tools
  • Creating a Measurement Framework
  • Comprehensive List of Metrics
• Change Management Models and Frameworks
  • Creating a Change Plan
  • Lewin’s Change Management Model
  • Kotter’s 8-Step Change Model
  • ADKAR: A Model for Individual Change
  • McKinsey 7-S Framework
  • Prosci’s Organizational Change Process
  • Model Comparison: Selecting the Right Approach
• Implementing the Change
  • Managing the Implementation: Steps and Best Practices
  • The Role of Agile and Iterative Methods in Change
  • Embedding and Sustaining Change Over Time
• Leading Organizational Change
  • Leadership Roles in Change Initiatives
  • Adaptive Leadership Styles for Change
  • Developing Emotional Intelligence as a Change Leader
  • Building Individual and Team Resilience
  • Leading in Hybrid and Remote Environments
  • Why Change Fails: Myths, Realities, and Business Impact
  • Ethics and Responsible Change Leadership

Before Taking this Class

Software/Setup For this Class

None