Business leaders are convinced they have a skills gap. Employees lack critical thinking. Managers struggle with communication. Teams are not ready for AI. So organizations respond the only way they know how. They buy more training! Yet performance problems persist. Recent researc . . . [more]

During student introductions at a recent User Experience Foundations class in Boston, an executive announced,"I’m here to see what this user experience fad is all about." It wasn’t a hostile comment, but it stuck with me. The business world has seen plenty of fads come and . . . [more]

Who, whom, and related words like whoever and whomever are notorious for causing difficulties. How do you know when to use one or the other? Learning to recognize when the word is being used as a subject (who) and when it is being used as an object (whom) is the key to choosing the correct . . . [more]