Business leaders are convinced they have a skills gap. Employees lack critical thinking. Managers struggle with communication. Teams are not ready for AI. So organizations respond the only way they know how. They buy more training! Yet performance problems persist. Recent researc . . . [more]

During student introductions at a recent User Experience Foundations class in Boston, an executive announced,"I’m here to see what this user experience fad is all about." It wasn’t a hostile comment, but it stuck with me. The business world has seen plenty of fads come and . . . [more]

When entering dollar values in Microsoft Excel, you should NOT type the dollar sign. You should enter the raw numbers only. Once the numbers are entered, you can format them to look like dollar values. Excel provides two primary format options: Accounting and Currency. So what are the . . . [more]

Have you ever wanted to add placeholder text in a Microsoft Word document? For instance, you might be planning the layout for a newsletter or proposal, but you (or another subject matter expert) have not written the articles or text for the project. Placeholder text can be dropped into . . . [more]

What’s the Pre to the Process? CSS pre-processors have been gaining traction for the past several years. Sass (Syntactically Awesome Style Sheets) has been around since 2006. So, what is a CSS pre-processor? It is a dynamic stylesheet language that extends the functionality of CSS, . . . [more]

I’ve been teaching Microsoft Office since the suite was first released in 1990. At the time, the big question was simple: Could Microsoft pull users away from dominant tools like WordPerfect, Lotus 1-2-3, and Harvard Graphics? They could. They did. By the mid-1990s, corporate trai . . . [more]