Understanding the Norman Door

One should never stumble away from a door feeling bruised, battered, and defeated.  Have you ever struggled to operate a simple, ordinary object? A door, perhaps? Doors have the power to cause shame, embarrassment, and physical injury. I experienced all three when I yanked on a doo . . . [more]

Is User Experience a Fad?

During student introductions at a recent User Experience Foundations class in Boston, an executive announced, “I’m here to see what this user experience fad is all about.” Many fads have come and gone in the business world. Consider Og Mandino’s “The Greatest . . . [more]